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Frequently Asked Questions
Looking for help? You've got it. If you don't find your answer here, or have other questions, contact us at (800) 468-4332 or malibuboats-cs@halo.com.
Q: How do I contact customer service regarding my order?
A: Our customer service team is available Monday through Friday from 8:00 am to 5:00 pm CST. Please contact us at (800) 468-4332 or malibuboats-cs@halo.com.
Q: How can I change or cancel my order?A: Please contact our customer service team at (800) 468-4332 or malibuboats-cs@halo.com.
Q: How long does an order take to ship?A: After your order is placed, it will ship within 1-2 business days. Orders are shipped from Sterling, IL using UPS ground or by expedited options chosen at checkout.
Q: What is the return policy?A: We are happy to assist with returns and exchanges. If you received damaged or defective merchandise or need to exchange for a different item/size, please contact us at (800) 468-4332 or malibuboats-cs@halo.com.
Q: I forgot my password, how can I reset it?A: Please contact our customer service team at (800) 468-4332 or malibuboats-cs@halo.com.
Q: Do you restock sold out products?A: Yes, all sold out products will be re-stocked as quickly as possible.
Q: I’m having trouble logging in, what do I do?A: Please contact our customer service team at (800) 468-4332 or malibuboats-cs@halo.com.
Q: How do I track my order?A: If your order was placed under your account, please ensure you are logged in to your account to view this tracking information. Under your account you will find “View Orders.” Once the order has been shipped, tracking information will be available. A shipment notification will also be emailed with tracking information.
Q: I have an event coming up that I would like to purchase Malibu Boats branded merchandise for. How can I place a custom order?A: Need ideas? Check out the Lookbooks for inspiration.
Know what you want? Submit your request for a custom order here.
A: Orders can be placed by using one of the following credit cards: VISA, MasterCard, American Express or DISCOVER.
Q: How do I navigate the site?A: To navigate this website, simply click on a category on the top that you might be interested in.
QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow".
You may also type a keyword into the SEARCH box to quickly find a specific product.
A: Enter your promotion code (they are case sensitive) on the payment page during checkout.
Q: What will show up on my bank statement?A: On your bank, debit, or credit card statement, your transaction will show up as a purchase from “HALO Branded Solutions”.
Q: Dealer PricingA: Before you purchase online, make sure you log in through the Dealer login page! In order to receive dealer pricing, you must be logged in first.